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December 5, 2020

F.A.Q.Frequently Asked Questions

Kings emphasizes quality rather than quantity. Our rigorous standards for diamond grading and decades of expertise in goldsmith works and model creating ensure that every aspect of a Kings jewelry made is of the highest quality keeping in mind the aesthetics and craftsmanship required in fine jewelry making that make up the cornerstone of our foundation.

We can create a custom piece based on almost any design, but we prefer that it be provided by you. Our jewelry artisans and craftsmen have years of professional experience on custom work and we tailor-make it exactly the way you require. You can send us your queries on this e-mail address: [email protected]

The usual turnaround time for a custom order depends on the complexity of the work and the queue list of orders at the given time. It normally takes about 3 weeks to complete an order, but it may take longer during the holiday season.

All items are made to order, it may take our team from 1 to 3 weeks to create your piece. Please note that turnaround time can be a lot higher during any holiday season, so we suggest you to approach us earlier. Please read and understand our Shipping Policy before placing your order.

Upon completion of your order, your piece would go through a final very careful and stringent quality control test and proceed further only if it falls to our quality standards, we will ship out your order via FedEx Express. You should receive it within 3-5 business days excluding customs time(if any) depending on your location.

All our domestic and international shipments are free of charge. Any returned product due to any reason, the customer shall incur 100 USD for re-shipment from our premises.

Yes, depending upon your region you can expect an import tax when we ship your items, please note that we can not be held responsible for the amount of import taxes being charged as that’s beyond our control.

We do not allow refunds, but you may be eligible for in-store credits or exchange. Please read and understand our Returns and Exchange policy before placing your order.

We accept a maximum of 2 payments before releasing the order- Half of the total in advance to start the order and half before shipping. Please contact us if you opt for this method, we will guide you accordingly.

Contact us to receive a Repair Form and instructions on how to send your item to a Kings service center for repair.

Before a diamond can become a Kings Diamond, it must pass strict quality assurance criteria that go far beyond the Four Cs. Two diamonds can have the same characteristics, but if one has not been cut well, they will not sparkle equally. Our gemologists choose diamonds according to a more complex set of criteria, including a high level of connoisseurship, which cannot be translated into any gemological report.

In 1953, the Gemological Institute of America introduced what is now the industry standard grading scale for colorless diamonds, grading them on a color scale from D to Z and a clarity scale from Flawless to I3. At the time the new grading system was introduced, several grading classifications were used that employed numbers, letters and descriptive words. This caused confusion when comparing two diamonds that had been graded with different nomenclatures. D was agreed upon as a starting point to differentiate from the previous systems and being accepted internationally.